The player asked for a withdrawal of €nine,600 and was questioned to send out files for verification. Soon following that, the casino shut their account and confiscated their winnings because of discrepancies within the account. There is no more information and facts available.
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Despite various requests for clarification and a sound payment receipt through the Problems Staff, the participant didn't present the mandatory information and facts. The criticism was ultimately rejected due to insufficient response from the participant, leaving The difficulty unresolved.
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The Grievances Group tried to have interaction the casino to get a resolution but finally labeled the complaint as 'unresolved' as a result of lack of reaction from the casino. The participant was encouraged to consider submitting an Formal criticism with the casino's licensing authority.
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